Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want you to actually use it. Take it on a flight, sleep in it, find out whether it does what we said it would. If it doesn't, contact us within 30 days of delivery and we'll refund you or send a replacement — your choice.

To start a return, email us at hi@noonbrook.com. We'll send instructions and the return address. Items sent back without contacting us first can't be accepted.

Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or wrong — in which case we cover it.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong thing. We'll make that right at no cost to you.

Gift cards

Gift cards are not returnable.

Exchanges

The fastest way to get what you want is to request a return on the item you have, and place a new order for the one you want. You don't have to wait for the return to be processed first.

European Union 14-day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. You'll need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return, contact us at hi@noonbrook.com.

Questions about a return? Email hi@noonbrook.com. A real person reads it.